Frequently Asked Questions
Everything you need to know about upgrading your wrist game.
How do I know which watch band size to order?
To find your perfect fit, measure the lug width of your watch in millimeters. We offer standard widths including 18mm, 20mm, 22mm, and 24mm, as well as specialized adapters for Apple Watch models.
What is the 'Quick Release' feature?
Our Quick Release spring bars allow you to swap your watch band in seconds without any tools. Simply slide the integrated lever with your finger to detach or attach your new strap.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. We also offer international shipping worldwide, with delivery times varying between 7-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 365-day satisfaction guarantee. If you aren't happy with your purchase, you can return or exchange any unworn item within one year of the purchase date.
Are your leather bands made of genuine leather?
Yes, our leather bands are crafted from top-grain leathers and hand-selected hides to ensure premium quality, comfort, and a beautiful patina over time.
Can I wear my watch band while swimming?
Our Elite Silicone, Canvas, and Cordura bands are water-resistant and perfect for active use. However, we recommend keeping our Leather and Alligator collections dry to maintain their integrity.